Paul Krupin’s Trash Proof Marketing and Publicity Blog

Why does social media marketing suck and what can you do about it?

Interesting Article at the Kansas City Examiner titled Social Media Marketing Sucks… If You Do It Wrong by Dustin Riedisel

My comments:

Social media are a special type of communication technology and they too, like all other communication technologies (email fax, street mail and even Tweets), have special requirements.

The goal is to have a meaningful communication with a real person on the receiving end. The message is what matters. The real value to the recipient is what matters. You can’t use any communication technology to trigger or motivate action without figuring out the magic words first.

This in fact, is what I call, the miracle of the microcosm, since in this nation of 300 million technology and media indoctrinated people, you can learn what it takes to turn people on anywhere. This is what expert PR and marketing copywriters are really for.

And once you do figure out what you can say that turns people on (no matter where you are) then and only then can you use technology as a force multiplier, to generate the actions you want people to take, wherever they are.

Read more on social media marketing ROI here http://blog.directcontactpr.com/public/category/social-marketing/

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One of my clients just shared his experience of being bumped by a big media for a TV interview.

This does happen people some of the time. The question is ‘what do you do when it happens to you?’

You can strategize and come up with actions and ideas to best position yourself when it happens if you stand in their shoes and seek to understand what happened to them when they made the decision.

Media are businesses that are best viewed as publishers (in the case of print) or producers (in the case of radio, TV or some other electronic medium) who make their living from two income sources:

1. Paying subscribers
2. Paying advertisers (the number of whom is dependent upon the number of paying subscribers).

Media decisions are almost always made in favor of one proposal for media coverage over another because of the perceived value of the news, entertainment, or education offered and the direct impact it has on these two income sources.

Media evaluate these story by story, day by day, for each income producing media coverage opportunity that they have to offer. There are three key questions they ask:

1. How many people in my audience will be interested in this?
2. What is the value of the information to my audience? and
3. How much time and efforts (or people and money), will I need to invest to create this story?

The pass-fail answers have to be:

1. A lot of people 2. A lot of value and 3. Very little cost

So when something out competes you, you can at least you can empathize (or sympathize) with the media as a fellow publisher!

So the key thing to do is try to be understanding and professional when you follow up and speak to them.

Now this next step is the crucial one.

Never let conversation die. Don’t think that ‘not now’ means ‘not ever’.

The key action is to make another proposal for media coverage. Ask them:

- Can we re-schedule?

- What is the date and time for the interview?

If the planned coverage is based on a current event or issue and the timing or opportunity passes by, then look ahead and create another proposal.

Say

- If we can’t do this show, then how about we do this one instead?

- Can I send you more information and another proposal?

- Would you like to see some Q and A’s on this topic?

Never let the conversation stop. Once you have opened the door to a relationship as a professional guest, entertainer or contributor always offer to send them some additional ideas or information.

In fact, it is a good policy to never let a media person (or in fact any book sale prospect), get away without you making another proposal to send them something more, so you can keep them mentally engaged with you, and ensure they are taking steps towards doing something to help you promote or sell your products or services.

Just remember that these are very important people who hold the key to placing your message and magic words in front of thousands, even millions of people. Think about what they do for a living and give them ideas and answers to help them do their job.

Of course, “the magic words” have to be there. Your media pitch, whether it is in a phone call, a personal email or in a news release, has to offer the media content and value. Your proposal has to turn them and their audience.

That is how you can turn a cancellation, or even a no, into a new interview or feature story opportunity.

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I keep this list pretty current. Some book review sites will only look at galleys or advance review copies three to four months prior to publication. Others will only look at recently pubished books.

Look before you invest the money and send off a package to be sure you send the right package to the right media. Make sure it’s a match.

Here are submission guidelines at 21 top book review publications:

Publishers Weekly

Library Journal

School Library Journal

Booklist

Choice Magazine

Foreword Magazine

Book Page

Boston Globe Horn Book

Midwest Book Review

Book Links

Washington Post Book World

Heartland Reviews

Chicago Review

Kirkus Reviews

Kirkus Discoveries

Rain Taxi Review of Books

New York Review of Books

Bloomsbury Review

Bookpleasures

The Quarterly Conversation

Romantic Times

If you really want to do the right job, you need to create a custom list of the right book reviewers for your book. There are over 1800 book reviewers in the US and Canada right now.

Call me if you want help narrowing down the list and contacting the right reviewers for you.

Next post will be all about book bloggers.

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Targeting the right media takes special skill.

They say that there’s no such thing as bad publicity. It’s exposure in front of people in any case. Right?

But it can also be true that even good publicity in the right media may not be worth very much in the way of immediate direct sales.

When was the last time you read a newspaper article and ran and grabbed your credit card and the phone?

When was the last time you watched a TV interview or a commercial and felt compelled to buy the product or service featured?

Then again when was the last time you read a post to a blog or a forum or an ezine describing a solution or a tip and found it so good that you went to the web site and contacted the owner, or bought a service or product site unseen?

The point here is that the context of the message and the medium are both important.

The right message has to be in the right media and your audience also has to be in the right state of mind to be receptive and even open to taking action.

You target your media by asking what do my customers read, watch or listen to, especially when they are in the mood to hear and act on information related to what you are offering.

This leads you to the right media.

The right media could be prime media: newspapers, magazines, radio, TV, news services or syndicates.

Prime media are still one of the most powerful and trusted media for the masses. Each media is a business that makes its income from paying subscribers and from advertisers who also invest money in advertising because of the number of subscribers.

The right media can also be online: blogs, Internet online media web sites, articles sites, forums, ezines, mailing lists, discussion groups, and social media and networking sites.

The right media is media where enough of the people who see the message take the action you want them to take.

There is no way to know for sure which ones will produce fruit until you place your message out there and see what happens.

You find them where you find them.

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I am constantly identifying micro-content that grabs attention. In a world where people have adult ADD (attention deficit disorder), getting their attention is an ever increasing challenge.

What is interesting is that if you study the mini-messages that work, you begin to see that there are special characteristics that fall into a small but important series of categories. Here they are:

1. Problem Identified
2. Problem Warning
3. Problem Solved
4. Someone in Trouble
5. Someone Saved or Rescued
6. Something Bad Happened
7. Something Good Happened

You can look at newspapers or magazines and news search engines and see these categories everywhere.

If you are trying to create galvanizing micro-content, these alternatives make it really easy to identify some ideas for you.

Simplifies things, doesn’t it?

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Getting Publicity & Making the Most of Book Expo America (BEA)

I won’t be at BEA this year, opting to stay home, work with clients (oh yeah, and go fishing for walleye on the Columbia River).

Many of you may want to hear my personal observations about working with the press at BEA.

If you haven’t already sent out news releases (20 to 30 days in advance), honestly, don’t bother.

Now, if you get an award — either a Ben Franklin or IPPY — you call me immediately but don’t worry, you can relax and enjoy yourself, get home and work on your press release announcement next week after the BEA.

You can read all about getting more publicity with awards here.

Personally, and with all due respect to others might disagree with my opinion here, I’d forget the BEA press room.

One look and you’ll see. It is sort of like a cavern filled with media kits. Files and files of them, alphabetically presented. Filled for journalists to come by and take. It’s only open to journalists, but if you do happen to get in, it will be a shocker and an education to see how the kits are created. Most of them are pretty poorly designed and constructed, and make the same errors and omissions that journalists see all the time.

Oh, once in a while you’ll see a journalist come in and peruse the files, maybe even grab a media kit or two, but not many. The press file room is one of the loneliest places to be at BEA.

In all my years of doing this show, I have never seen or heard a media success story that was based on materials placed in the BEA press room.

If you look at what happens at the end of the show, 99 percent of the stuff is thrown away. Total waste.

Now what is cool is the press meeting room, assuming they have one. Over the years this spot has turned into a haven for the media to escape and be amongst their brethren. There’s free food for journalists. It’s a nice place to be if you can get in, and you can meet lots of cool people there. But you have to have a press badge to get in. There are armed guards at the entrance (no just kidding). But really, normal people (floor walkers and exhibitors) are not usually allowed or invited and doing business (god forbid) within these hallowed halls is not really condoned, except by invitation of a media person. But if you do get in, relax and meet a few good people.

And again, I’ve yet to see anything happen there that was really book publicity related. Journalists hang out, but good luck getting them to give you the time of day and getting a story. Better idea would be to make friends, listen, learn, commiserate, ask questions and think about what you hear.

My advice on the other hand is to look for media by their badges, stop and politely introduce yourself, talk to them, get a business card, give them a business card, and then write to them later, follow up individually. Ask questions and be friendly, but don’t expect anything. They can’t take your book since it’s too heavy to carry. Send them the book and materials later.

This is also wise even if you are an exhibitor.

Now understand, that these folks usually have their own agenda, their own goals, and objectives, their own job to do while they are there. They usually simply don’t and won’t respond at all to publicity seekers or people who see their badge and make a publicity pitch on the floor. In fact, if you pay attention to them you will see that they are tired, they are harried and feel accosted by people.

So be nice, offer them candy and a coffee, or a place to sit and relax. Be friendly and nice and be a human being.

There is one golden opportunity you can keep your eyes open for.

If you do catch a media person at a book doing an interview and taking notes, you can jump in and ask a controversial question or throw out a controversial comment. This is how to garner some quick attention and a quote. But that sound bite had better be good, timely and relevant. You’ve got to be fast on your feet to pull this one off. You can take lessons from Expertising Expert Fern Reiss on this one and turn this opportunity into gold.

But this is rare. Generally speaking, publicity opportunities are few and far between at the BEA.

BEA is all about learning and making contacts. Meet people, study the industry, find out about new technologies and other people’s publications and the companies, study the successful. Get business cards.

My advice is to forget collecting the free books or at least keep it to a tolerable minimum. Stick to books you’ll really want to read or study, or take home and give away to friends or loved ones for fun or to help someone.

Get in line a few times and get some nice celebrity autographed books. It’s fun shaking hands with some of these people.

Don’t break your back — you can always collect a box or two day by day and ship home from the floor, day by day, or from your hotel room.

Instead, collect catalogs, exchange cards, make requests and have people mail them to you. These are worth a lot later as well if you do business with people and want to learn about their companies by studying what they publish later at home

Even if you are an exhibitor, chances are slim that you’ll sell a lot of books or close major deals. It can happen, but mostly you are there to meet people and learn everything you can.

Before you go, if you can, get a hold of Dan Poynter’s tip sheet on how to get the most out of the BEA.

Here are my own suggestions. Make a list of every booth you want to go to.

On day one even before the doors open, and before you walk in, sit down and take at least half an hour to study the show guide, especially the map and learn where everything is located. Identify your “must see” locations with a color high lighter.

Then lay out your trip plans for the time you will be there.

Wear comfortable walking shoes.

Bring two very strong carry bags to collect stuff.

Be the student. Be open minded. Pay attention and think about what you see. Meet people. Learn everything you can. Take notes on cards or in a notebook. Ideas will come to you about what you will like to do with people. Record these ideas. Capture them and specifically identify the action you want to take — what specifically you will want to do (these actions will definitely occur to you as you walk around).

The contact and this action plan is perhaps the most valuable thing you can walk away from your time at BEA.

Follow up when you get home.

That’s how to mine the incredible resources and people that you’ll meet and see at BEA.

Have fun everybody! I’ll miss you. See you next year.

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OK, you’ve written a book and now want to get some publicity?

I recommend that authors stay away from news releases that simply say “I’ve published a book and am marketing it…..” It may get you local publicity and it may get you some book reviewers, some of which my end up getting published.

But you do not see too many book reviews that result in stellar book sales and movie deals.

That’s what comes out of galvanizing feature stories and interviews that contains significant human interest or promise of tremendous value-added.

That’s what you need to offer to media and that’s what you need to place into your news release.

Content wise, you must remember the differences between the media and make sure the needed elements are present or are offered:

Print wants the best information. Radio and TV want to be told why you have the best entertainment.

Notice the difference: To the specific information or topic is of lesser importance than it’s entertainment value to the producer. Print speaks to the head. Print requires more written words — it is intellectual and focuses on getting you to think.

Radio and TV speak to the stomach. Radio and TV focus on provoking emotional response. They speak to your heart and soul.

Did you know that radio provides out-pulls print and tv when it comes to motivating people?

Did you know that more people respond to audio speech than written speech? Did you know who proved this point better than anyone else in the entire 20th Century?

Adolph Hitler. His oratory motivated the Germans to start a World War.

Listen carefully to the speeches given by our President. Look at the powerful emotions they can evoke with very few words. The speech writers are media masters.

Ha! I know you may get bored after a few minutes, but oh well, they are the ones who are “on the air”, so pay attention as long as you can get something out of it.

You can learn a lot by listening to others, and paying attention to the powerful and successful people around you, especially those who are featured in the media. Study what they do. Learn what they do.

You can modify and improve your media success by learning from the masters all around you. They are in print everywhere you look, on the radio everywhere you go, and on tv day in and day out.

If you become a student of the media with the goal of improving your media success, you will seek to learn and apply what learn, especially if you focus on people who successfully pitched to media, and are now “on the air’.

When you pitch to media, you must ask yourself three simple questions:

What do they want?

What can I offer?

How can I present it so I can be more persuasive than others who are also vying for the space, or air time?

So if you have a fiction book, and want to find out ways of publicizing your book, what you must do is start studying the publicity that has been acquired by other fiction book authors.

You find the critical intelligence you need in the latest issue of whatever media you want to be in.

You can also use search engines to find and get you access to the online counterparts to media.

You can also use news search engines to follow specific key words on your topic and study who’s getting publicity and on what topics.

You can use my 3 I Technique:

1. Identify the success stories

2. Imitate the success stories

3. Innovate with your own information.

This simple process works so use it.

Start paying attention to what is out there. Head to the magazine rack. Open up the magazines you want to be in. Use the magazine search and news search engines.

If you are a fiction book author, start studying the publicity acquired by other fiction authors.

Identify the feature articles about fiction authors. Cut them out and create a scrap book. Then use these for ideas.

Watch TV and listen to the radio and do the same thing. Tape the shows, watch them or listen to them several times, and learn the behaviors. List the questions, study the good answers.

Accumulate enough examples from your particular target media that you can craft news angles, headlines, and content in a comparable style. Then prepare your own materials using the successful models and mentors as a guide.

There is another way to describe this process:

Search, Find, Match and Apply.

You SEARCH for the opportunity what you want.

You FIND — an opportunity or a place where you think the opportunity exists.

You make sure you MATCH their needs with the right content.

And then you APPLY by presenting your news release to see if you can be selected for the opportunity you identified.

This process works as well for searching for getting publicity as aweel as it does for creating letters, business proposals, getting contracts, agents, publishers, or even for a soulmate.

The articles and interviews you find will tell you to the types of news release you will need to create to pitch this type of feature article story, or get interviews based on the themes you discover. Analyze them. Identify the content, length, style, and other characteristics of the information. Then create information about your book that parallels what you have found.

If you pay attention, you’ll see the types of things that turn your particular media on.

And you’ll be able to do it, too.

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Congratulations - You’ve Won a Book Award.

If you are going to create a news release and seek publicity for your award, then here my suggestions on the essential facts you need to include in your copy:

1. headline – Author wins prize/award

2. one sentence killer – knock their socks off description of what the book is about

3. unusual or interesting facts about the situation/the book/the author/the topic/the issues

4. the specifics of the award – what, where when, or how much and why is this award so important and prestigious

5. three to four paragraphs about the book, who it features, what’s amazing about it, why people will like it

6. basic book facts and marketing information so people can find it and buy it

7. author bio and information

8. book cover photo and author photo

9. contact information

10. offer for review copy and interviews if you want to offer these items.

Finally, once you have the news release written, it needs to be distributed to the right media.

Proper targeting will maximize your chances of getting the right type of coverage in front of the people you can interest and help the most. So a childrens book needs to go to childrens media and editors, and a travel book needs to go to travel book media and editors and so forth.

You’ve worked hard to get this award. I hope this helps you take a few more steps in a positive direction so you can make the most of it.

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So much confusion over this simple question. Here’s my definition of a news release:

A written proposal:

- and/or an offer to provide media the content needed to achieve that end.

A news release is either sent directly to media decision makers directly (e.g., by fax, email, street mail, etc.) or placed where they can find it and use it (as when it is posted to a news search engine using a news release distribution service).

A news release is not an advertisement. You do not pay for coverage and do not control what the media says. It is a document that persuades media to give you media coverage. Your degree of success is often based on how much of what you give them to do their job is actually used.

You must provide media with information that matches what they are accustomed to publishing (or producing). Usually this means the content must be news, education or entertainment, or opinion or commentary.

If you have a different objective, then perhaps you should not be thinking what you are writing or need to write is a news release at all.

It’s OK to have a different objective. There are other types of marcom (marketing communications) you can choose to achieve a goal. It also means your target audience is not likely to be media people. You will need a different targeted list of people to match your objective.

But if publicity in media is what you want, you write a news release.

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Oberlin College Press reviews poetry books.

You can send them to:

Linda Slocum, Managing Editor
Oberlin College Press
50 N. Professor St.
Oberlin, OH 44074-1091

440.775.8408, 440.775.8124 (fax)
Email: oc.press@oberlin.edu

Find Oberlin College Press publications and news at http://www.oberlin.edu/ocpress

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