customer satisfaction

> Trying to promote books on Facebook is as pointless as trying to buy
> groceries in a church. It’s just not there. Been there, done that. Don’t
> waste your time. You can’t put “likes” in the bank.

OMG, failure certainly speaks louder than success.

Promoting as in marketing books with the immediate goal of selling books on Facebook is not how it works. This is not a direct marketing method of communication.

That’s simply not the right way to approach the use of these instant publishing technologies.

Think about what results in people taking action and sharing on Facebook.

They read and/or see something short, sweet, and incredibly thought provoking. They may comment on it if it’s worthy of comment. And they may share it if it’s value packed and worthy of sharing with others.

It’s a filtration process. The cream rises to the top.

Notice that only the really good noteworthy and excellent ideas and knowledge are passed on from person to person.

If you are going to intentionally and strategically use these technologies, you simply have to focus on creating messages that are worth sharing.

The Bottom Line: Quality and excellence is what triggers action.

I harp on this all the time. If you learn how to turn people on first, THEN you get to leverage the technologies to repeat the message and trigger the actions you want to happen.

Leave a trail of tasty intellectual candy and people will keep on taking bites and eventually want to buy the whole bag.

You can leverage, maximize and benefit from posting good, positive, enthusiastic, entertaining, and educational information.

You can see your ideas shared if what you post is truly noteworthy ideas, writing, photos, and helpful support every chance you get with every post you make.

You cannot just believe you are good. You must BE REALLY GOOD. In fact, other people must find what you shared to be so good, they are driven to share that incredible goodness with others.

This is real time public relations. You want to learn how to do this with Facebook, and every other media (= prime media, Internet media and yes, now even social media) you try to get published in.

If you write something that is really, really good, people will share it. But you have to learn how to create and make use of micro marcom.

I’ve been studying and developing successful strategies that people utilize for micro-marcom (micro marketing communications) for a while now. The media are masters at this.

The best way to use FB and other technologies is to make use of little tiny galvanizing nuggets of clarity.

You see the tweets in their headlines on Google News, in newspaper headlines, and in chyrons on TV. They hint of stories that will be dramatic, personal, achievement in the face of adversity plus humor. You can see these headlines are designed to be Attention Grabbing Short Phrases, with a link to get you to sit through “the rest of the story”. Study these tweets and you’ll see they basically fall into one of the following seven categories:

Problem Identified
Problem Warning
Problem Solved
Someone in Trouble
Someone Saved or Rescued
Something Bad Happened
Something Good Happened

If you are going to use Facebook and all these media to promote, you will be most successful if you stay as personal as you are talking to your best friends and giving them your very, very best.

And you have to be quick about it. You can provide a link so they can get more goodness, and by golly it had better be as good as you said it is!

This way the image and impression you create is always helpful, educational, fun, entertaining, and worthwhile.

You can choose to create a personal brand that people always want to enjoy, and that results in people sharing what you offer, because it is simply so good.

When they like what you do, they will act to get more of you.

A question was presented to me today:

>> If CNN does decide to interview me, or if I’m scheduled for an interview on
>> any of the other cable news networks I’ve approached, I’m going to want the whole world to watch and learn about my concept.

>> I need to hire someone who knows how to use the Internet to make that happen.

Actually, I don’t think you need to hire anyone. I can’t imagine lots of people being motivated by a message that says ‘watch me on CNN!’ Think about it. You might send out an email to friends, colleagues and your mother, but most media won’t tell their audience to go watch you on another channel or network.

What I think you really need to do is refine your idea until it flies by itself when you present it to anyone and to everyone.

You’ll know you’ve got what it takes when it happens repeatedly and reliably and a level that produces a sustainable yield.

I call this the miracle of the microcosm. If you create something good and can communicate it so that people want it in your little neck of the woods, then when you go on CNN and say the same thing, it will have the same effect on millions of people.

But if what you created isn’t all that great, and what you said to people to get them interested wasn’t all that persuasive or galvanizing, then it won’t matter at all what you say even if you are on CNN.

You can develop your ‘mar-com’, script, or that magic sequence of communications yourself right in your back yard. You create the interview script that goes A-B-C-D-E and produces action XYZ.

This works because we are a nation of people who have been raised to respond to media communications the same way. We laugh at the same jokes and cry at the same sad stories, we cringe at the same pictures of tragedy and disaster and squeal with delight and water at the mouth when promised something sweet to eat.

Here is an article which describes a method for developing your own galvanizing communications sequence and testing it till you know it works.

The Magic of Business
http://www.directcontactpr.com/free-articles/article.src?ID=105

Here’s a link to another article I wrote with tips and ideas on:

How to Be Galvanizing- 22 ways to be galvanizing and interesting to media, prospects and customers
http://blog.directcontactpr.com/public/getting-more-publicity-getting-more-sales-how-to-be-galvanizing

To me and based on my experience with my own books, databases, inventions and clients, perhaps the most powerful thing you can do is make your presentation in the form of a helpful problem solving article or interview. Being helpful is the most important thing you can do to get people interested in what you have to offer. What you offer has to be truly remarkable and useful.

So here’s one more set of ideas for you all about:

Publicizing and Promoting by helping the People You can help the Most
http://blog.directcontactpr.com/public/publicizing-and-promoting-by-helping-people-the-people-you-can-help-the-most

If you do create a script that produces reliable action when you present it to people, of course, then it’s time to incorporate it into news releases and other business proposals and send it out to media and companies and organizations everywhere, so you can use the power of the media as a force multiplier.

I’ll be happy to see that ‘mar-com’ once you’ve created and feel like it’s ready to be pitched.

Andy Andrews posted an absolutely brilliant story in his blog today. (Goodbye Mr. Foster) tells the wonderful story of what happens when not so smart management people ignore what’s really happening down in the trenches.

Sad but true, this appears to be what is happening in all sorts of companies. They not only cease to pay attention to what matters to their customers, but they also kill the spirit of the employees who are the very lifeblood of the culture they’ve created.

We need more Mr. Foster’s. We need to see and notice people who are selflessly devoted to making others happy.