Andy Andrews posted an absolutely brilliant story in his blog today. (Goodbye Mr. Foster) tells the wonderful story of what happens when not so smart management people ignore what’s really happening down in the trenches.
Sad but true, this appears to be what is happening in all sorts of companies. They not only cease to pay attention to what matters to their customers, but they also kill the spirit of the employees who are the very lifeblood of the culture they’ve created.
We need more Mr. Foster’s. We need to see and notice people who are selflessly devoted to making others happy.