persuasion

I posted this today on the Yahoo Self Publishing group in response to a frustrated author.

Al wrote:

” I wonder if it as simple as perhaps we are not asking people to buy our books? You can get the freebie advertising but it is like throwing chum to fish. You might get their attention but unless you hook them by the lip you are not going to catch any. …[]… Musicians and published authors actually go out and play their music or do book signings. Buddy Holly hated touring (and it killed him) but his record sales needed the public appearances.”

I don’t think asking people to buy your book is simple at all. I don’t think it’s as effective as tantalizing them and persuading them.

Most authors and even most publishers devote very little time and effort into the identification, targeting, messaging, acquisition and activation of buyers for their books. Yet figuring this out is crucial.

Even with the incredible technologies available online, people don’t know how to create the messages and communications that pull people in. Instead, they either do very little (as in, build it and they will come), or they push the product, find out how hard it is, and then give up because so few people buy the book.

You can do a lot with the media and technologies online if you seek to understand how people buy or get engaged with your books, products or services.

1. People discover a need, or want to solve a problem.

2. They begin a search usually online, but it can happen on social media like FB or Twitter or any number of other places (including discussion groups like this one)

3. But they really don’t look very hard. They only pay attention to the first few things they discover or the first few recommendations they get from people they have familiarity with.

4. People also tend to go and hang out where they are invited, accepted, entertained or educated.

Now for every type of book, product or service, there are thus hundreds if not thousands of places to search and become associated with.

But as most people now know, you can’t easily sell product and survive the act of asking. You must provide helpful, non-sales laden information, guidance, education or entertainment with subtle links that lead you back to your site. That’s where the real sales process then begins.

So what do you do?

1. Determine who your audience really is! Identify who your best targeted customers are and then figure out where they hang out. Your goal is to then learn how to be prominent and highly regared wherever they hang out.

2. You need to identify the type of content that will turn them on. Is it action laden excerpts? Is it drama? Is it illustrations, games, videos, or helpful tips?

3. You need to learn how to communicate so that your content works wherever you place it. The post for a blog is not automatically what you place in a tweet. The content and the trail of breadcrumbs has to fit the medium.

4. You need to participate in the communities meaningfully. You answer questions and provide feedback, offer tips, advice, stories, humor, experience and enthusiasm, so that people are inspired and get interested and so that you trigger the action to go to your site to explore your product.

5. You create content that people want to link to, want to share, and want to give to others.

This is what you try to do with media when you do publicity. Only now, EVERYONE is a publisher who is trying to make money off subscriptions and/or advertising.

If you do it reasonably well, you get dozens or articles or posts.

If you do phenomenally well, you go viral.

You don’t just write in a vacuum. You develop, test, deploy, analyze and improve.

My simple acronym for this process is this: CACA

C – Create

A – Ask

C – Create again

A – Ask again

Once you prove the message works in your backyard, only then can and should you use technology to try to repeat the success widely.

Your objective is to keep on placing things before YOUR people so they can decide to participate, play or purchase.

But just realize that this is hard to do. Think about it! When was the last time you read the newspaper, and went and grabbed your credit card.

Yet very often, a single piece of information triggers a desire that brings something to mind that does indeed get you to take action. Then and only then do you search for the contact information, the email, the phone or the order form.

Few authors realize that creating the book is only the beginning. To be successful they have to find satisfaction in connecting with people again and again till they get enough action to pay for their investment in the work they created. It’s not just mechanics and technology.

It’s not just fine art or excellence in creative writing.

There’s persistent, dedicated systematic communication outreach that has to drive people to action.

Success often lives or dies with the close monitoring of the one-to one relationship developed between the author and his or her audience.

That is where the author must determine “what did I do and say that turned you on?”

Learn this and you can use the technologies.

Fail to learn this and nothing happens.

> Trying to promote books on Facebook is as pointless as trying to buy
> groceries in a church. It’s just not there. Been there, done that. Don’t
> waste your time. You can’t put “likes” in the bank.

OMG, failure certainly speaks louder than success.

Promoting as in marketing books with the immediate goal of selling books on Facebook is not how it works. This is not a direct marketing method of communication.

That’s simply not the right way to approach the use of these instant publishing technologies.

Think about what results in people taking action and sharing on Facebook.

They read and/or see something short, sweet, and incredibly thought provoking. They may comment on it if it’s worthy of comment. And they may share it if it’s value packed and worthy of sharing with others.

It’s a filtration process. The cream rises to the top.

Notice that only the really good noteworthy and excellent ideas and knowledge are passed on from person to person.

If you are going to intentionally and strategically use these technologies, you simply have to focus on creating messages that are worth sharing.

The Bottom Line: Quality and excellence is what triggers action.

I harp on this all the time. If you learn how to turn people on first, THEN you get to leverage the technologies to repeat the message and trigger the actions you want to happen.

Leave a trail of tasty intellectual candy and people will keep on taking bites and eventually want to buy the whole bag.

You can leverage, maximize and benefit from posting good, positive, enthusiastic, entertaining, and educational information.

You can see your ideas shared if what you post is truly noteworthy ideas, writing, photos, and helpful support every chance you get with every post you make.

You cannot just believe you are good. You must BE REALLY GOOD. In fact, other people must find what you shared to be so good, they are driven to share that incredible goodness with others.

This is real time public relations. You want to learn how to do this with Facebook, and every other media (= prime media, Internet media and yes, now even social media) you try to get published in.

If you write something that is really, really good, people will share it. But you have to learn how to create and make use of micro marcom.

I’ve been studying and developing successful strategies that people utilize for micro-marcom (micro marketing communications) for a while now. The media are masters at this.

The best way to use FB and other technologies is to make use of little tiny galvanizing nuggets of clarity.

You see the tweets in their headlines on Google News, in newspaper headlines, and in chyrons on TV. They hint of stories that will be dramatic, personal, achievement in the face of adversity plus humor. You can see these headlines are designed to be Attention Grabbing Short Phrases, with a link to get you to sit through “the rest of the story”. Study these tweets and you’ll see they basically fall into one of the following seven categories:

Problem Identified
Problem Warning
Problem Solved
Someone in Trouble
Someone Saved or Rescued
Something Bad Happened
Something Good Happened

If you are going to use Facebook and all these media to promote, you will be most successful if you stay as personal as you are talking to your best friends and giving them your very, very best.

And you have to be quick about it. You can provide a link so they can get more goodness, and by golly it had better be as good as you said it is!

This way the image and impression you create is always helpful, educational, fun, entertaining, and worthwhile.

You can choose to create a personal brand that people always want to enjoy, and that results in people sharing what you offer, because it is simply so good.

When they like what you do, they will act to get more of you.

I love this. Here’s a story that illustrates one of my primary rules for getting publicity.

Take a look at The NY Times July 9, 2010 feature story about self published author Randy Kearse selling over 14,000 books by himself on the subways of New York City

This story illustrates The DPAA+H Rule. The story captures the five essential elements of a great human interest feature story:

It’s DRAMATIC and PERSONAL

It tells a story about a real person who seeks ACHIEVEMENT IN THE FACE OF ADVERSITY

Finally it adds in an element of HUMOR.

It’s all here and this story shows how it can be done.

This story illustrates another of my key concepts – The Miracle of the Microcosm.

Randy has developed an experience based communication script that captures his magic words that turn people on and get sufficient numbers of people to take action. They buy his books.

He has a specific goal and knows that he must present to enough people to hit his goal each day.

He has developed and documented a systematic repeatable process for achieving a known level of financial success each day.

The article talks about Randy in ways that make him very likeable and very approachable. Several of his books are also mentioned along the way and he is positioned as being a very helpful dedicated and innovative individual who seeks to achieve financial success while he does his best helping others.

This is a beautiful example of the best publicity one can get.

Congratulations to Randy Kearse.

I personally don’t believe that book reviews sell as many books as do feature stories. Yes, they have a role to play, but it’s actually a very limited role. The real gains are to be made with galvanizing feature stories.

The key to understanding this is that book reviews tend to simply show and tell the book and what’s inside the book while good feature stories are designed to galvanize and get people emotionally involved. If what people see gives them an experience, then they are far more inclined to take the action desired, which is to step closer to the book and the author. Articles about the author also tend to produce a professional branding effect. this means that if people read and like what they see, then they will be inclined to buy everything the author has for sale.

This means that if you put down the book, stop selling the product for a second and focus on doing what you do best – entertaining your audience and giving them your best, then this is when you stand your best chance of saying and doing something that will really turn people on.

Give people an experience. Make them laugh, cringe, make them hungry, solve a painful problem, make them feel good, feel bad, feel sexy, or feel awed and inspired.

Do that and they’ll remember you.

That’s what really causes people to pay attention and buy what you are selling.

Don’t just say, I wrote a book. Please buy my new book.

Do your best and make a really good impression.

Let your book go. Go beyond the book. Give people news. Educate. Entertain. Explain. Exhort them to take action.

Do your best at whatever you do.

if you are a comedian, make people laugh.

If you are a teacher, teach them something new, and make them realize the importance of that knowledge in a way that changes their lives, for the better, forever.

If you are an auto mechanic, help them with a problem and solve it easier and fatser than they ever imagined.

If you are a children’s book author, make the children smile.

If you are a health and fitness expert, help people lose a few pounds and enjoy it.

If you are a financial expert, take the mystery out of an important money making or cost producing event or happening and make it easy for them to find out more if they want to.

If you are a fiction author, tell a really good story. Make people interested in your genre by sharing something fascinating and intersting about the story you wrote or the history and facts upon which your story is based, or the characters and what they represent to you.

Help the people you can help the most. Do what you are best at. Be exceptional.

And do it in 30 seconds.

If you do that, they will remember you, and they will share you, your ideas, and your products or your services with others.

Great discussion over at Yahoo Small PR Agency Pros

I’ll throw in a little twist here to focus on what a person who works for a living has to do to communicate and accomplish these various and distinctive roles and objectives.

Advertising: paying for the creation and placement of communications so that target audiences of the selected media take the action wanted (which for products and services is usually sales, but for politicians could be votes, or for organizations, could be social action).

Marketing: the creation and management of programs and people and the execution of strategies, tactics and actions to achieve sales and profits of products or services (or votes or social action).

PR: the creation and presentation of proposed content to media (publishers or producers) to persuade them to publish or showcase a story or information that is perceived as objectively reported by their audiences, that creates interest, desire and promotes and triggers desired action (sales, votes or social action).

And btw, if the latter is what you spend a lot of your time doing, my new book Trash Proof News Releases is up on Smashwords – it’s a free download. It’s expressly designed to be an immense help to anyone who even thinks about writing a news release. I basically spend whole chapters of the book trying to explain clarify and communicate the difference between PR, and marketing and advertising, since what I see day in day out is otherwise successful marketing people fail to realize the difference between these distinctive functions, and the different types of MarCom copy required for each.

Book page to download Trash Proof News Releases Smashwords edition:

http://www.smashwords.com/books/view/5921

The book can be viewed online or downloaded in ten different formats.

So much confusion over this simple question. Here’s my definition of a news release:

A written proposal:

- containing a request for media coverage

- and/or an offer to provide media the content needed to achieve that end.

A news release is either sent directly to media decision makers directly (e.g., by fax, email, street mail, etc.) or placed where they can find it and use it (as when it is posted to a news search engine using a news release distribution service).

A news release is not an advertisement. You do not pay for coverage and do not control what the media says. It is a document that persuades media to give you media coverage. Your degree of success is often based on how much of what you give them to do their job is actually used.

You must provide media with information that matches what they are accustomed to publishing (or producing). Usually this means the content must be news, education or entertainment, or opinion or commentary.

If you have a different objective, then perhaps you should not be thinking what you are writing or need to write is a news release at all.

It’s OK to have a different objective. There are other types of marcom (marketing communications) you can choose to achieve a goal. It also means your target audience is not likely to be media people. You will need a different targeted list of people to match your objective.

But if publicity in media is what you want, you write a news release.

A question was presented to me today:

>> If CNN does decide to interview me, or if I’m scheduled for an interview on
>> any of the other cable news networks I’ve approached, I’m going to want the whole world to watch and learn about my concept.

>> I need to hire someone who knows how to use the Internet to make that happen.

Actually, I don’t think you need to hire anyone. I can’t imagine lots of people being motivated by a message that says ‘watch me on CNN!’ Think about it. You might send out an email to friends, colleagues and your mother, but most media won’t tell their audience to go watch you on another channel or network.

What I think you really need to do is refine your idea until it flies by itself when you present it to anyone and to everyone.

You’ll know you’ve got what it takes when it happens repeatedly and reliably and a level that produces a sustainable yield.

I call this the miracle of the microcosm. If you create something good and can communicate it so that people want it in your little neck of the woods, then when you go on CNN and say the same thing, it will have the same effect on millions of people.

But if what you created isn’t all that great, and what you said to people to get them interested wasn’t all that persuasive or galvanizing, then it won’t matter at all what you say even if you are on CNN.

You can develop your ‘mar-com’, script, or that magic sequence of communications yourself right in your back yard. You create the interview script that goes A-B-C-D-E and produces action XYZ.

This works because we are a nation of people who have been raised to respond to media communications the same way. We laugh at the same jokes and cry at the same sad stories, we cringe at the same pictures of tragedy and disaster and squeal with delight and water at the mouth when promised something sweet to eat.

Here is an article which describes a method for developing your own galvanizing communications sequence and testing it till you know it works.

The Magic of Business
http://www.directcontactpr.com/free-articles/article.src?ID=105

Here’s a link to another article I wrote with tips and ideas on:

How to Be Galvanizing- 22 ways to be galvanizing and interesting to media, prospects and customers
http://blog.directcontactpr.com/public/getting-more-publicity-getting-more-sales-how-to-be-galvanizing

To me and based on my experience with my own books, databases, inventions and clients, perhaps the most powerful thing you can do is make your presentation in the form of a helpful problem solving article or interview. Being helpful is the most important thing you can do to get people interested in what you have to offer. What you offer has to be truly remarkable and useful.

So here’s one more set of ideas for you all about:

Publicizing and Promoting by helping the People You can help the Most
http://blog.directcontactpr.com/public/publicizing-and-promoting-by-helping-people-the-people-you-can-help-the-most

If you do create a script that produces reliable action when you present it to people, of course, then it’s time to incorporate it into news releases and other business proposals and send it out to media and companies and organizations everywhere, so you can use the power of the media as a force multiplier.

I’ll be happy to see that ‘mar-com’ once you’ve created and feel like it’s ready to be pitched.

It’s perhaps the most common question I hear after a client walks in the front door. I wrote a book, now what do i do?

I reviewed many years of doing PR and marketing for thousands of clients and from experience, it appears that it all comes down to …

HELPING THE PEOPLE YOU CAN HELP THE MOST

What is the most effective communication that you can put in front of people that will get them interested in what you have to offer? What type of message will attract more of the right type of people to you and will create the best and lasting impression? How can you maximize your sales with the lowest possible budget?

There are several types of news releases or marketing communications that you can choose to use to get peoples’ attention and interest. Sure, you can create a product announcement, a book review or a personal story about your quest to create a book or a product. But these types of messages tend to produce a relatively low impact on how much coverage you get and how many products or services you sell. That’s because it’s all about you and you fail to really give the media what they want the most.

The best media coverage results when you offer something of value that appeals to lots of people in the audience at a deep personal level.

By far, the highest impact media coverage and sales comes from value-packed problem solving messages placed before needy people in a dramatic way.

What this means is that you if you want publicity and sales you need to craft your messages and couple them with actions so that you help the people you can help the most.

With authors and publishers this usually means that you create and use a problem solving tips article approach which identifies a crucial problem and offers your best advice on how to solve or alleviate that problem.

Then when people read or see this type of message, they experience hope and desire for these benefits, and they contact you and purchase the book, product or service that you offer.

There are three key questions you need to answer to use this technique successfully.

• What can you do to help people?
• Who are the people you can help?
• How can you reach them to let them and others know you can help them?

This technique is very powerful. Helping people in need gets attention. It brands you as a helpful person. It motivates people to find out more about you. Depending on the value of your help, it even creates a sense of obligation that triggers a reciprocal response. Of course, the beneficial impacts this has on your relationships with your prospects and customers dramatically reduces the barriers to sales. It can also be so powerful that people realize that to get as much of you as they really need, they need to hire you or buy what you offer.

With non-fiction books, products and expert professional services this technique the help you offer is based on the topic in which you are most expert. The people you focus on are those who need your expertise the most.

Even if you are a fiction author, you focus those people who are most interested in your type of work and you choose to be helpful, entertaining, inspiring and galvanizing so that they get interested in you and what you have to offer.

What is Help? To help means to give support or assistance that solves a problem or improves a situation in some tangible way. To help means to give a remedy or provide relief to someone or do something for someone else that enables them to achieve something they want, need or desire.

Help can be a noun. You can give people something tangible or intangible that they do not have enough of.

Help can be a verb. You can do something for people that they cannot do by themselves.

To offer help you must identify a problem or issue that people are experiencing. You can identify the barriers or challenges people face. A barrier to progress is an opportunity for problem solving.

Then you must identify what they must do to address or overcome that barrier. You have to look inside yourself and find knowledge and experience that you are particularly qualified to present in a fashion that people will trust with confidence.

You then organize these actions or ideas into a presentation and deliver them to the people you are trying to help so that they can receive the support or the assistance and can act on your advice to receive and experience the benefits you offer.

WHAT CAN YOU DO TO HELP PEOPLE?

Step one is to identify what you can do to help people.

There are lots of ways you can people. Think about what you do best. Think about what you created. Think about how you have learned to make a difference to people in their lives. Decide to focus and harness your energies to help people. Think about the biggest problems people in your target group face. Identify what you can do to help them.

Look over this list of possible ways to help people. Then come up with your best ideas.

Physically

Go to them
Go with them
Be with them
Lift them up
Pick them up
Transport them
Shelter them
Protect them
Bring whoever they need to them
Bring whatever they need to them
Bring them wherever they need to go

Mentally

Guide people to better choices
Consult, give advice, provide counsel, listen and console
Teach people how to do something better
Explain how to do something important
Explain how to do something better
Tell people exactly how to build, create, develop, find, or achieve something
Tell people how to avoid disaster, pain, anguish, or negative experiences
Provide interpretation to help people achieve greater understanding
Simplify and explain a complex poorly understood issue, topic or mystery
Tell stories to demonstrate a concept
Provide information to fill in a lack of knowledge

Materially

Give people what they need or want
Give money, food, shelter, materials, water, staple items, essential sundries, tools,
Provide tangible aid, support and resources where too few are available
Provide personal or technical expertise
Volunteer time, expertise, services
Send manpower — people to provide capability
Canvass a neighborhood asking for material supplies for the needy
Collect and store material supplies for the needy.
Deliver supplies to the needy.

Socially

Introducing someone to others who can help them
Giving referrals to others who can help someone
Communicate with others on behalf of someone
Get other involved or engaged in helping someone
Raise awareness of a need or situation
Enlist others to devote energy to needy people
Lead or manage an effort to get an organization to focus their resources and effort on a problem

Financially

Give money – donate funds
Give time to help raise money
Tell people about someone else’s financial needs
Create a fund for someone
Conduct or support a fundraiser for someone
Ask others to give money
Get visible in public raising money
Call people by phone to raise money
Write people by letter and email to raise money
Go see people and ask them for money and support
Get other involved, motivated, and committed to give or raise money.

No doubt there are lots of other ways to help people. Use this list as a checklist to identify the things that you can do.

There are things that fall in the category of ACTIONS.

There are things that fall in the category of IDEAS, ADVICE, OR GUIDANCE.

Most authors will tend to focus on the advice and guidance elements. But some of the best publicity that creative people can get couple advice with real social action and when thy go out into the community to find and help the people who need their help the most. Action attracts people. People in motion doing things gets attention.

WHO ARE THE PEOPLE YOU CAN HELP?

Step two is to identify the people who you can help the most.

Look at your customers. Consider that each one is representative of other people with similar interests and problems.

This is the miracle of the microcosm. It is the most powerful tool for creating a targeted marketing plan there is.

When you solve the problems of one, you have a solution that you can now offer and deliver to for many others with the same problem.

So no matter where you are, you can develop a process for helping someone and achieving a sale. Then you can target these people and re-play the messages that resulted in you being able to satisfy your original customer.

So look at your customers carefully. Identify their:

Age
Sex
Personal characteristics
Social characteristics
Employment characteristics
Religious characteristics
Physical characteristics
Education
Professional credentials
Professional affiliations
Hobbies
etc.

Do this for each of your customers. Make a list of these factors. Identify the common characteristics of your customers.

Do this systematically for each type of customer you have.

Now this is very important – now identify how many customers fall into each factor and what they spend or are worth to you.

Now put them into a tentative priority list from most value to the least value.

HOW CAN YOU REACH THEM TO LET THEM AND OTHERS KNOW YOU CAN HELP THEM?

Step three requires you identify how you can effectively reach the people who you can help the most.

So where do you find more of the people you can help the most?

For each one of the demographic characteristics you identified, think of where you will find more people just like your customer. Now you need to identify where you can help them and how you can communicate effectively with them.

You can communicate with people by taking action, by writing, by or by speaking, either in person or from a distance.

Where can YOU do this readily and comfortably? What exactly do you need to propose and get people to agree to?

You can communicate with them using directly in person, by phone or by email and the Internet.

You can also use media to communicate with them. To target media you ask the question: What do my customers read, watch or listen to, particularly when looking for the type of help that I’m offering? The targeted list of newspapers, magazines, radio, tv, news services, syndicates and Internet media that results is a structured set of people that you want to contact to see if they will help you reach your target audience.

You can also identifying the key places where you will find more people of like mind:

Groups
Associations
Clubs
Institutions
Foundations
Support Groups

Search to find ways to reach out and touch more people just like your customer. Use the communication technologies that these people are accustomed to using to communicate with their friends and peers.

You can use the list brokers and also search the Internet and make use of online subject directories and databases.

This can be done nationally, regionally or this can be done locally town by town.

If you use search engines in particular you can target the places where you find similar groups of people with similar interests or needs. Use a plus these plus a to zero in on web sites in specific geographic areas like this:

Then you create and present the right type of pitch to offer your help to them.

If it is direct aid you offer, you say, “Can I come over and help you?”

If it is an speaking event, you say “Can I talk to your group?”

If it is an article, you say, “Will you publish this helpful information?”

If it is an interview, you say “Will you let me share these ideas on the air?”

And so on. You craft your offer to help to match the situation and your capabilities. You also craft your messages to convey the appropriate ideas and actions.

Do it. Get out there and help the people you can help the most.

1. you know how you can help
2. you know who you can help
3. you know where they are located
4. you know how they communicate with each other
5. now take action to help them and communicate with them

Helping people is a natural attraction to media. It is very easy to get media to pay attention to a community involvement event.

If you schedule an event to help people let your local target media know what you are doing.

Write up a problem solving tips article that presents your support or assistance or describes what you do or did to help people. Let the media know when and where the event will happen.

Target similar people with similar problem solving actions and advice.

Create a value-packed problem solving action, package or article. Target the right media and ask them to share your message so that you help people. Target the organizations and support groups that your target audience belongs to and ask them to share your message so that you help people.

Use your value packed problem solving abilities, stories, and content in a variety of ways:

News releases for articles
News releases for interviews
Email
Business proposals
Phone conversations
Street mail
Brochures
Pamphlets
White papers
Audio
Videos
Live, taped, telephone or web presentations, speaking events, workshops or seminars

You can also tailor this same content and use it for

Search engines for key word discovery
Web page content
Blog posts and tours
Ezines and newsletters
Mailing Lists and discussion groups
Forums and Article Posts
Social media

Adapt your problem solving stories and tips articles so that your best most helpful actions and guidance are also incorporated into your marketing communications.

Leverage your core content and make use of the diverse technologies and places where you find the people that you can help the most.

Here is my November 21, 2008 response to a post to the online discussion group Small-Pub Civil at Yahoo groups:

>>Hello, everyone! One of my authors has written a 250+ page book about his open-heart surgery. The bulk of it is autobiographical, including childhood memories, interviews with
everyone from the surgeon down to the cleaning staff and an entire chapter of get-well emails from his friends (he has their permission, BTW). Since he produces and hosts a long-
running regional TV show with a reasonably-sized fan base and is promoting the hell out of the book, I am confident he will sell a few thousand copies. But he’s expecting big-time
national success, including being stocked in the chains and selling on QVC. He is seriously counting on coverage in the NYT.

>> When I try to point out that this is unlikely he accuses me of negativism. Am I just being negative?

———————————

I encounter this with authors all the time. It goes with the territory. It could be a truly remarkable memoir. It might contain experiences that can make people smile, cry and laugh as they read. But then again, he may not yet have gotten any meaningful feedback from people, or the feedback he has received may be designed to make him feel good and congratulate him on his effort and accomplishment with having written a book.

I wrote an article to try to get people to grasp the significance of their dream and what it means to them if they really want to see other people appreciate their writing, especially if they really intend to now use that writing to achieve fame and financial success.

I work with hundreds of authors and publishing companies each year and really and truly, very few of them have really created a book that it good enough to achieve fame, glory and financial success for the author. Most are labors of love. There’s a sizable financial investment and personal emotional investment that’s required to go from “author” to “best selling author” and few really have what it takes to make it through the gauntlet of the marketplace.

What I recommend people do is go slow. Show and tell one on one. It’s possible to learn how to sell. That’s the miracle of the microcosm. If you learn what you need to say to people in your little neck of the woods, chances are you can then say the same thing anywhere and everywhere you go and you’ll be equally successful selling your products wherever you go.

But you need to learn those magic words first.

You have to write to sell, and the job of writing isn’t done until the book sells. This is where most self-publishers go astray. They publish their book without verifying it was really ready for market.

You have to test your ideas and test your product and test your mar-com (marketing communications) on real live people. You need to identify your end users and the people who will buy the book for your users. Then you need to learn what to say to get these people to take the action you want.

Write to sell and test, test, test. Do this in small doses till you get the right buy signals. Reliably. Not just once or twice, but repeatedly and reliably.

Do 25 to 50 POD versions and test it with these important people.

You’ll know by their behavior and response whether you are really ready to publish the book.

If you can’t get people to even look at it, then you’re not done.

If they look at it and put it down, then you still have work to do.

If people look at it and grab it, you might be done. It depends what happens when they then pick it up and peruse it. If they put it down, then you’re not done.

You may have to redesign and re-write it till you know you are done. You have to work with your prospective audience to get real feedback, and you must listen to what people say and address the issues you receive.

This may take a lot of reiterations.

But one thing is for certain, there is a point that you will reach when you know that you are done. It’s a wonderful thing when you get to this point and know it.

Here’s what I’ve observed and experienced.

You know when you are done…

When people look at it, grab it, look at it again, look up to see where the cashier is, and then head to the cashier.

You show your book someone and they hold it close and won’t give it back freely.

You show them the book and they reach for their wallet.

They pick up one book, look at it, and grab four or five of them and head to the cashier.

One person picks up the book, grabs it and heads to find and show his or her friend the book, and they both grab one for themselves and buy it.

You know that you have something when kids pull it off the shelf and haul it over to their mothers and fathers with a look of desire and wanting and excitement in their eyes that says please????!!!!

I call this the hoarding syndrome. What you are witnessing I call a clutching response. It occurs when people touch something and decide that they want it.

This behavior in people clearly indicates to you that the book or object they are holding has such inherent value and importance that they are willing to pay for it. They know it and you know it instantly. They clutch the object of their desire in their hot sweaty hands and pull it in close to their body as if to possess it and protect it.

I know you’ve seen this and even experienced it yourself. You see it in stores and shopping centers all the time. I see it when my wife and teenage daughters shop. I know from their behavior when I’m toast. There is no arguing with them once they’ve experienced certain hormonal reactions to objects that they’ve been in close physical contact with. That’s they way we humans respond to certain material experiences.

Other people here have no doubt experienced this in a variety of ways. It would be very cool to hear from people about when they knew that they were done.

I work with a lot of authors and publishers, and I see success a lot less frequently that I wish I would see. I attribute this to people rushing through to publishing their books without making sure they have created a product that people will actually buy.

So this is my bottom line advice:

Write to sell. Don’t stop writing and re-writing till you know it sells, and sells easily and continuously.

Prove it with small test POD numbers. Use the technology that is available to all of us wisely. Then move it up through the publishing and promotion chain level by level.

In most cases, the author thinks the book should excite and grab people. But it doesn’t always happen that way.

So to me, they still have work to do. But they can’t speculate about what’s wrong, they need real data.

This is what I tell people to do – get the data. Figure out what you need to say and do to produce action that will satisfy your stated goals and objectives:

Go ask your candidate customers. Ask until you are blue in the face and get the hard difficult data and feedback you need to redesign and redo your project.

I had a recent publisher come to me with a book which presented his ideas on how to have a successful marriage by using a marriage contract.

Myself, I’m a former attorney and I would not pick up a book that had a marriage contract in it.

Do people want to run their marriage off of a contract? Like it’s a job or a construction project? Do they want to reduce communications and relationships to policies, procedures and stipulated provisions?

When we looked at our marriage vows, my wife said “strike the obey” and I said “and add in this here dispute resolution clause”.

And that’s what the minister did, and we still live by those words.

And that was the oral vows.

Put it in writing? Something doesn’t fit in the picture. Like ‘what’s love got to do with it?’

This is the type of process most people go through when they contemplate buying a book.

Do I want to get married to this person and his or her ideas? Even if I can get divorced from them later?

You are not done until people fall in love with your creation. You’ll know it only when it happens.